Refund policy

Please note that all Hilde & Hayle items are made to order and cannot be returned or exchanged. Each piece is produced locally in the EU, UK, or US depending on your location allowing us to offer faster delivery, avoid import fees, and support regional craftsmanship.

This on-demand, localized production model helps us reduce waste and lower our environmental impact. For these reasons, we are unable to accept cross-region returns or exchanges. We truly appreciate your support of our ethical and sustainable approach.

 

Damages & Issues

Your satisfaction matters deeply to us. Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will replace it as quickly as possible.

📧 Email us at: contact@hildeandhayle.com we’ll take care of it.

Thank you for supporting our mindful, made-to-order brand.